Support Service is a service designed for users that already own infrastructure in AWS, 7O cloud, or some other location (on-premise, other data centers) and wish to delegate the infrastructure management to a partner.
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Support Service helps you outsource the management of your solution to a trusted partner.
We take over the cloud management so you can focus on your core business. We use various cloud management tools and infrastructure standardization.
We ensure optimal utilization of your cloud environment by following the industry’s best security, performance, and operations practices.
We reduce cloud operation and management costs with optimal resource utilization, cloud automation, and infrastructure standardization.
By having the proper backup and recovery procedures and security controls, we minimize the risk of unexpected disruption.
Detailed info about included services
Helpdesk
We help you with problem troubleshooting, questions, and issue resolution. Helpdesk is available trough three communication channels: ticketing tool, phone or live chat.
Monitoring / Incident Management
Continuous monitoring of cloud resources and infrastructure to detect anomalies and performance bottlenecks.
24x7 detection and resolution of incidents.
Management
Secure handling of user identities and rights.
Resource management add/remove/change.
Regular and security patches for OS and DB.
Configuration changes to predefined assets.
Activities that ensure control workload costs.
Capacity planning of your workload.
Backup / Disaster Recovery
Execution and improvements to backup and restore management procedures.
Implementation of DR strategy (testing, validation, monitoring, review, updates).
Automation
Maintenance of Kubernetes and Containers.
Maintenance of various DevOps tools and CI/CD pipeline.
Maintenance of IaaC services.
Reporting / Review / Audit / Education
Regular report detailing activities performed on your account.
Review of your solution in line with AWS Well-Architected Framework.
Security audit with a vulnerability scan followed by a report and improvement plan.
Consulting and eduction performed by our solution architects.
Run your cloud environment by the industry’s best practices ensuring cost reduction, optimal utilization, and simplified management.
We are a team of IT experts focused on providing high-end IT services based on cloud technology. With the right amount of knowledge, experience, and quality, we continually deliver successful IT projects.
Heptabit is one of the four largest AWS partners in the CEE region. As a client, you receive the service according to AWS standards.
As a partner with AWS DevOps Services Competency, we are experts in designing, building and optimizing CI/CD workflows.
As an AWS Well-Architected validated partner, we are experts in designing, implementing, and improving AWS solutions.
We invest a lot of resources into education, certification, and internal knowledge sharing.
We act as your technology partner, helping you solve business and technical problems.
Our agile teams are ready to adapt to your unique requirements and various cooperation scenarios.
Are you interested in our Support Service services? Schedule a talk with one of our experts!
Schedule a talkOr contact us via e-mail: info@heptabit.com
Schedule a talk with one of our cloud experts!
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