ISO 20000 - IT Service Management Standard

ISO 20000 - IT Service Management Standard

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It was published by ISO (the International Organization for Standardization) and IEC (International Electrotechnical Commission).

ISO 20000 is a standard applicable to any company size and any industry. It describes management processes designed to help companies deliver more effective IT services. The standard provides the methodology and the framework for ITSM management. By meeting the requirement of ISO 20000, companies use best practices for IT services delivery

ISO 20000 standard consist of seven parts, but ISO 20000-1 is the most important.

ISO 20000-1 is the formal specification for IT Service Management; it defines the requirements for delivering managed IT services of acceptable quality for the end customers.

It includes ten sections:

• scope,
• normative references,
• terms and definitions,
• context of the organization,
• leadership,
• planning,
• support of the service management system,
• operation of the service management system,
• performance evaluation,
• improvement.

With the implementation of ISO 20000 - IT Service Management Standard, we increased the efficiency and effectiveness of our services. Our current and future customers can be sure that their needs will be met according to the industry's best practices.

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